Purchasing Card Policies Manual

11.0 Fraudulent Transactions

Fraud is defined as unauthorized transaction(s) made with a lost, stolen, compromised or counterfeit card/ card number.

  • To report loss, theft or fraud on a PCard after hours, weekends, or if unable to reach PCard Office contact JPMorgan Chase Customer Service at 800.270.7760. In addition, contact PCard Office and leave detailed message. The PCard Office will contact you for further assistance.

11.1 Individual PCards

The Cardholder must call JPMorgan Chase Customer Service at 1-800-270-7760 to report loss, theft or fraudulent transaction. In case of loss or theft of the card or misappropriation of the card account number, the Bank will initiate recovery for fraudulent charges on Individual PCards ONLY if they are notified within 60 days from the Billing Statement date in which the charge appears in PaymentNet (this is called the notification period).

If the Bank is not contacted within the notification period, fraudulent charges could become the liability of the Cardholder's department or if denied by the department, the liability of the Cardholder. 

The PCard Office must be notified of any loss, theft or fraud on any PCard

UAPD must be notified by the Cardholder on all Fraudulent PCard Transactions and a case number obtained. 

The Department must notify UAPD and PCard Administration on any subsequent credits issued relating to the fraudulent transaction(s). Upon notification, PCard Administration will then advise JPMorgan Chase Fraud Recovery Department.

Internal Fraud - Reference University Misuse of Assets Policy (pdf) and Human Resources Policy #420

11.2 Department PCards

The Cardholder must call JPMorgan Chase Customer Service at 1-800-270-7760 to report loss, theft or fraudulent transaction. 

In case of loss or theft of the card or misappropriation of the card account number, the Bank will initiate recovery for fraudulent charges on PCards ONLY if they are notified within 60 days from the Billing Statement date in which the charge appears in PaymentNet (this is called the notification period).

If the Bank is not contacted within the notification period, fraudulent charges could become the liability of the Cardholder's department or if denied by the department, the liability of the Cardholder. 

The PCard Office must be notified of any loss, theft or fraud on any PCard

UAPD must be notified by the Cardholder on all Fraudulent PCard Transactions and a case number obtained. 

The Department must notify UAPD and PCard Administration on any subsequent credits issued relating to the fraudulent transaction(s). Upon notification, PCard Administration will then advise JPMorgan Chase Fraud Recovery Department.

Internal Fraud - Reference University Misuse of Assets Policy (pdf) and Human Resources Policy #420.


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