Is there a main number to call for the PCard Office?

• Yes, PCard Customer Service 520.626.9091

If my PCard has been lost or stolen, who do I contact after hours, on weekends or when I am unable to reach PCard Staff?

• Contact JPMorgan Chase Customer Service @ 800.270.7760
• Also contact PCard Customer Service 520.626.9091 and leave a message with all the details.

What is the difference between a disputable transaction and a fraudulent transaction?

• Disputable transactions are Merchant Errors or errors in billing between the merchant and cardholder.  Some examples include: multiple billing, billing wrong amount, billing without receiving merchandise, billing on a cancelled order. 

• Fraud is defined as unauthorized transaction(s) made with a lost, stolen, compromised or counterfeit card/ card number.

What should I do if I am about to dispute a transaction?

• Contact the PCard Office prior to initiation of a dispute.  PCard Staff will review scenario and provide information on the dispute process.

Who do I contact if a Fraudulent Transaction appears in PaymentNet?

• Contact PCard Customer Service @ 520.626.9091 the PCard Staff will be able to assist you regarding the Fraud process and provide instructions on steps to take.

What if Fraudulent Transaction is discovered after hours, on weekends or when you are unable to reach PCard Staff?

• Contact JPMorgan Chase Customer Service @ 800.270.7760
• Also contact PCard Customer Service 520.626.9091 and leave a message with all the details.
• The PCard Office will contact you with additional steps necessary depending on the type of PCard issued (Individual or Department PCard).  Steps will include: UAPD will need to be contacted for a case number. 

I have access to run queries and reports in PaymentNet, but I am unable to.  What could be the problem?

• The most common problem encountered is that JAVA is not installed on the computer.  JAVA is required to run queries and reports in PaymentNet.
• Criteria might have been selected as “All” instead of “Any”.
• Contact PCard Customer Service @ 520.626.9091 regarding your access level.

What types of Card Enhancements are available on the PCard?

• Refer to the Policy Manual regarding these types of Enhancements

• PCard Plus:
• Business Meetings, Business Entertainment, Employee Farewell, Employee Recognition/Service Awards
• Travel Enhancement:
• Employee Travel and Non-Employee Travel

My PCard is expiring soon do I need to contact the bank?

• No, you do not need to contact the bank.  During the month of the PCard expiration date the bank will send the PCard directly to the address associated with the PCard.  Look for a plain white envelope to arrive.  If you do not receive the PCard prior to one week of expiration contact PCard Customer Service.

Does JP Morgan Chase require my Social Security Number when activating my PCard?

• No, the bank may ask for your Social Security Number however, you should provide them with your Employee Identification Number (EID) which is on file with the bank.

My PCard has the PCard Plus Enhancement on it, but it declined when I was booking a meeting room at a hotel.  Why did this happen?

• Hotel/Lodging is not permitted on the PCard and as such the Merchant Category Codes are blocked.   Contact PCard Customer Service @ 520.626.9091 for assistance.
• Make sure that any contract requiring a signature has been reviewed and approved by Ernette Leslie in Procurement & Contracting Services.  Ernette’s contact number: 520.626.3919

Who can make changes (limit increases, number of transactions) on my PCard?

• Only the Department Liaison can request changes to a PCard.

What should I do with my PCard if I am going to be out on extended leave, or vacation?

• If you are an Individual PCard holder contact your department Liaison as request they have your PCard placed on a Temporary hold until you return to work.
• If you are the Responsible Cardholder of a Department PCard, ask your liaison to complete a transfer form assigning someone new as the Responsible Cardholder.
• Another transfer form will be required to change responsible cardholder status back to you upon your return.

After faxing over a PCard Application, or Transfer Application do I need to mail the application to the PCard Office?

• Yes, applications with original signatures are required to be sent to the PCard Office.

When is the billing cycle date and when will my limits refresh?

• The bank billing cycle date is the 6th of the month.
• If the 6th is on a Saturday the billing cycle date changes to Friday the 5th.
• If the 6th is on a Sunday the billing cycle date changes to Monday the 7th.
• The limit refresh date is on the day following the billing cycle date.

Does the PCard Office conduct on-site Department Refresher Policy Trainings?

• Yes, If a Department has staff that they feel could benefit from a refresher policy training, contact PCard Customer Service at 520.626.9091

Can a student or part-time employee get a PCard?

• A PCard can be issued to employee that has a PSOS status of “A” or “B”

Can I let another employee use my Individual PCard?

• No, you cannot share your individual PCard with another employee.  However, you can make purchases on behalf of another employee

What are the differences of: an Individual PCard, Department PCard and a Corporate Travel Card?

• An Individual PCard is an Individual credit card in the employee’s name to be used for University business expenses that are directly paid from University funds.
• A Department PCard is a transferable credit card in the name of the department to be used for University business related expenses that are directly paid from University funds.
• A Corporate Travel Card is an Individual Liability personal credit card in the user’s name to be used ONLY for University business related travel expenses and is paid for by the cardholder.  Cardholder is responsible for full payment of all statement charges by the next billing.

Can I use a Sponsored Projects account on a PCard Transaction?

• Yes, all policies and procedures governing a sponsored account apply in the PCard Program.
• Note: Sponsored Project account numbers cannot be used as defaults.
• Note: Sponsored Project account numbers cannot be used on PCard Plus transactions.

What documentation is required on PCard Transactions?

• Link: http://www.fso.arizona.edu/internalcontrol/Pcard_documentation.pdf

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