Central/AHSC FAQ's

Q. I didn't receive what I ordered or I'm short an item. What do I do?

A. If the shortage pertains to an Office Depot order, give it an extra day. When we receive the packages form Office Depot, we make a notation of the shortage on the Office Depot delivery log and fax it to Office Depot. Office Depot generally sends the package the next day. For other shortages, such as orders placed via Purchase Order and Arizona BuyWays, contact the vendor directly and notify them of the shortage.

Q. I'm looking for an order placed via Arizona BuyWays, and the vendor says it went to Central Receiving.

A. Contact Central Receiving and provide them with the Purchase Order Number. Central Receiving will then track the package(s) for receipt.

Q. I tracked my package on-line and it indicates that Central Receiving personnel signed for it this morning. When can I expect to receive it?

A. Regular ground shipments are processed by Central Receiving for delivery the following work day. Items that are Next Day, Overnight, and 2nd Day are processed for delivery the same day they are received at Central Receiving. Large items which arrive by freight carrier are processed by Central Receiving and are staged for delivery by the bulk delivery driver. The driver will make arrangements with the department for delivery.

Q. I want to ship out a freight item(s), item(s) over 150 pounds. How do I go about it?

A. Freight shipments can be handled by Central Receiving. Go to the Central/AHSC Receiving Services web page, and follow the instructions for Freight Shipments. Complete the Freight Shipping Form, and fax it to Central Receiving at 621-3196.

For additional information, contact Fred Martinez at 621-3890, or email fredm@u.arizona.edu